Team Manager

Division
Customer Experience

Location
London

Salary
£31,000 - £35,000

Reference
888594

Consultant
Jade Branford
jade@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working alongside a long standing client of ours. Due to growth to recruit a Team Manager within their bubbly and vibrant contact centre based in Ealing, London.

The role of the Team Leader within this organisation will be to motivate, lead, coach and support a team of 6 to 9 agents. As a team leader you must be energetic, forward thinking and confident bring new ideas to the table.

The role will entail but not limited to:

  • Monitoring workloads effectively to ensure productivity levels are high
  • Conduct regular 1 to 1s and reports on individual and team performance.
  • Being at the forefront of any escalations
  • Quality monitoring calls

To apply for this role, you must have the following:

  • Management experience in any sector is essential
  • At least 1 years' experience in leading a team
  • A quick learner and open to change
  • A proactive go getting attitude

For more information on this role or to be considered please send your CV