Team Leader- 6 Month FTC

Division
Operations

Location
Home Counties

Salary
£30,000 - £33,000

Reference
888668

Consultant
Jade Branford
jade@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working alongside a longstanding client of ours based in Colchester. Due to expansion over the up and coming months they are looking for an experienced Team Leader to come on board for a 6 month FTC with the scope to go permanent and join their fun and dynamic organisation and really add value. If you are looking for a fast paced and innovative environment where no two days are the same this may be the role for you.

The role of a Team Leader within this organisation will be to lead from the front and really inspire and motivate the team to give the best quality of service to all customers.

The role will entail but not limited to:

  • Motivate, coach and develop staff
  • Respond to any complaints or escalations from customers
  • Ensuring your team provides exceptional customer service through all channels
  • Monitor KPI's and ensure targets are being met

To apply for this role, you must have the following:

  • Previous Team Leader experience within a contact centre environment is a must
  • Experience working with social media.
  • Ability to manage and balance a busy workload.
  • Have previous experience in coaching a team.

For more information on this role or to be considered please send your CV