Resource Planning Manager
Planning & Analytics
£35,000 - £40,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy which provides permanent, interim and temporary recruitment solutions to the customer contact market.
We are pleased to be working with one of the UK's leading travel insurance companies who are looking for a seasoned Resource Planning Manager to champion the division.
As Resource Planning Manager you will be responsible for the planning and forecasting across the entire contact centre, which will cover all four of their sites. The primary site is in the midlands and may require travel to the other sites.
As an integral member of the team you will have to work cross-functionally with other areas of the business as well as being responsible for the recruitment, staffing, business needs both currently and in the future.
We are looking for someone who has the experience in growing and developing a rapidly expanding organisation. Additionally, you will be supporting senior leadership within the business as well as bringing in new ideas and technologies.
The ideal candidate will have worked within a vast multi skilled contact centre and would have extensive experience in managing staff within real time, resource planning and workforce management. You should also have knowledge in reporting and scheduling. It would also be beneficial if you have worked with outsourced partners previously.
If you are the person that would relish a challenge like this then please get in touch.
For more information or to apply for this role; please contact Ashley Hewitt at Contact Centre Partners!