Planning & Analytics
£25,000 - £32,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy providing permanent, temporary and interim recruitment solutions across the customer contact market.
We are pleased to be supporting an exciting client with their growth plans as we look to recruit a Resource Planner to be based out of their Essex office.
You will be responsible for the planning of a 200FTE contact centre operation, which fields a blend of inbound and outbound B2C activity across sales and service for a leading outsourcing company. You will also be responsible for the long-term capacity planning and budgeting. As part of this position you will be expected to create report and help with the targets that have been set. Lastly, forecasting from financial point of view will be required, which will include looking at trend analysis, risk and re-evaluating existing strategies.
To be considered for this role; you will need to have exceptional manual planning ability in excel. You will also have to show strong mathematical and analytical skills. You must also have experience working within a contact centre environment, specifically a multichannel environment.
If you can see yourself joining an award-winning state of the art contact centre, then please get in touch!
For more information or to apply for this role; please contact Ashley Hewitt at Contact Centre Partners!