Head of Forecasting

Planning & Analytics

Any Location

£65,000 - £70,000


Ashley Hewitt
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy which offers permanent, temporary and interim recruitment solutions to the customer contact market.

We are continuing our support of an amazing brand as they now look to recruit to a Senior Forecasting Manager / Head of Forecasting to oversee the ever-growing and dynamic contact centre operation based in the Southern Home Counties.

As the focal point of the forecasting operation, you will be responsible for the 24/7, multi-channel contact centre operation and oversee all short and long-range forecasting as well as capacity planning.

Working closely with the Head of Resource Planning & Scheduling, the Head of Real Time Management and a Director of Planning, you will play an integral part in the evolution of our client's customer contact offering as well as taking a lead in vendor partnership management.

You will have a keen eye for detail and be a real 'ideas' person who isn't afraid to share best practice and implement tactical changes to ensure your function is as productive and efficient as possible.

A confident communication manner is required along with the ability to engage with a multitude of peer level stakeholders as well as with executive board members.

If this sounds like a role which you'd like to be considered for, please contact Ashley at Contact Centre Partners now!