Head of Customer Service Operations

Division
Operations

Location
Home Counties

Salary
£50,000 - £55,000

Reference
888596b

Consultant
Adam Imber
adam@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are supporting a growing and entrepreneurial utilities business as they look to bring a Head of Customer Service Operations into their Hertfordshire-based contact centre to manage and develop the team. Reporting into the Customer Service Director you will also be working alongside an Outsourcer based overseas to manage and oversee the vendor relationship.

You will be managing the contact centre and customer service department from an operational perspective as well as using your exceptional people skills to build strong internal and external relationships and motivate a team. Resilience and assertiveness are essential to both managing upwards and ensuring customer complaints are dealt with effectively.

To be considered for this role you MUST have strong experience in managing and training a team within a contact centre, you will also have experience working in or alongside an outsourcer. Additionally, you must hold a full UK Driving Licence and be able to travel overseas on occasion.

This is a great opportunity to join a growing business where your skill set, and rewards will benefit as the role develops and evolves.

To apply for this role please apply via the link provided.