Direct Sales Consultant

Division
Sales

Location
Home Counties

Salary
£15,000 - £19,000

Reference
888177

Consultant
Daryl Abrahams
daryl@contactcentrepartners.com
020 8989 7779

Job Title:

Direct Sales Consultant

Reports To:

Direct Sales Team Leader

Department/Group:

Direct Sales

Job Code:

HR Contact:

Start Date

Internal Posting Date

External Posting Date

Why work for my client?

My client provides responsible vehicle finance to those who have been unable to obtain credit from mainstream lenders. We make responsible lending decisions and believe in treating customers fairly. Our team focuses on providing the highest standard of service and on achieving good customer outcomes. It is this view that has enabled our business to grow and to achieve a 98% positive feedback rating on Feefo.

We invest in the training and development of our employees and offer a friendly and approachable working environment. Our focus on establishing a leading and competent team and business structure helped us to win 'Sub Prime Lender of the Year', "Best Credit Team", and "Best Non-Standard Lender" Awards in 2016.

Job & Person Description:

Our Direct Sales Consultants are responsible for managing the relationship with customers who have applied for car finance via the Moneybarn website or through our Inbound Sales line. This role is a varied role talking to customers and dealers through inbound and outbound telephone calls and email.

Key responsibilities:

· Process online applications that are received directly from the clients Website and via inbound calls

· Outbound calling to new and existing customers through various marketing campaigns to help grow our direct customer base

· Communicating with customers throughout the application process, via telephone and email

· Working with internal customers in accordance with company underwriting policy

· Receiving inbound calls from customers and dealers to discuss specific applications

· Managing the customers' expectations regarding delivery and completion time scales

· Effectively liaise with dealerships and third party finance companies to gain the information we require to reach a successful completion

· Generating documents to both customer and dealership and dealing with any queries/questions regarding invoicing figures

· Package the documents together to send to the payments team informing the customer of any further requests for information from the underwriters (if a high risk customer)

· Completing the deal and informing the customers that the funds have been released

The person specification:

· Possess high energy levels and be able to demonstrate excellence in best practice

· Attention to detail when checking documents such as ID and income documents, calculating affordability based on car and income details and ensuring correct documentation has been signed

· The ability to manage a variety of tasks and consistently meet the expectations of our customers

· Requires resilience, determination and good negotiating skills

· Ability to operate on their own and as part of a team environment

· Ability to work between 8am-8pm Monday to Friday and Saturday 8am-5.30pm

Qualifications, Skills & Experience required for this role:

Essential:

· Ability to prioritse work, good time management skills

· Good attention to detail

· Target driven and able to work to deadlines

· Flexible, able to adapt to changing business & customer needs

· Excellent verbal & written communication skills

· Self-motivated & target driven

· A high level of numeracy and good communication skills

· High levels of consistency in work delivered

· PC literate intermediate level

· A team player

· Provide effective, courteous and timely communication with internal and external stakeholders

· Provide a high quality of service delivery to internal and external customers

Desirable:

· Previous experience working in an FCA/FSA regulated environment

· Sales experience

· Car finance market

Application Information

Please note that the client carry out both Financial Checks and Criminal Record Bureau Checks as part of the recruitment process for all roles.