Customer Service Supervisor

Division
Operations

Location
London

Salary
£48,000 - £48,000

Reference
AI356B

Consultant
Adam Imber
adam@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy which provides permanent, temporary and interim staff within the customer contact market.

We are supporting a new client who is a leader and disruptor in their market as they look to recruit a Customer Service Supervisor to oversee Customer Operations within a geographic region internationally. This is a fast growing, ambitious and innovative brand that offers huge scope for personal and professional development.

You will be directly responsible for ensuring contact centre SLAs and KPIs are consistently met and overachieved through effectively working alongside outsourced service providers to drive performance and efficiencies. Through constantly analysing data, quality and compliance monitoring and striving for improvements you will be a key player in ensuring customers receive an exceptional level of service.

The required individual will need to be a strong people manager who is experienced in contact centre vendor management and to have worked in or managed a team operating internationally. You will need great analytical skills and to be highly energetic, passionate and driven.

In return you will based in fantastic new offices in Central London with great on-site facilities, working alongside sociable, ambitious colleagues. This is a fun, relaxed business that is dedicated to offering opportunities for long-term career growth.

The salary for this role is £48,000 with performance related bonuses and private medical amongst other benefits.

If interested in joining this exciting business, please apply on the link below.