Customer Service Manager

Division
Operations

Location
Home Counties

Salary
£35,000 - £35,000

Reference
AICSMNG1

Consultant
Adam Imber
adam@contactcentrepartners.com
020 8989 7779

Apply Now

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are supporting a growing business as they looking to bring a Customer Services Manager into their Hertfordshire-based contact centre to manage and develop a team of 10-15. Additionally, you will be working alongside an Outsourcer based overseas to manage the vendor relationship.

As a Customer Services Manager you will be expected to use your exceptional people skills to build strong relationships and motivate a team, whilst also being assertive enough to performance manage and resolve complaints.

To be conisdered for this role you MUST have strong experience in managing and training a team within a contact centre, you will also ideally have experience working in or alongside an outsourcer. Additionally you must hold a full UK Driving Licence.

This is a great opportunity to join a growing business where your skill set and rewards will benefit as the role develops and evolves.

To apply for this role please apply via the link provided.