Customer Experience Manager

Division
Customer Experience

Location
Yorkshire & Humberside

Salary
£40,000 - £50,000

Reference
888627d

Consultant
Adam Imber
adam@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy recruiting permanent, temporary and interim professionals across the customer contact market.

We are pleased to be supporting a well-established Insurance business as they look to recruit a Customer Experience Manager to revolutionize and modernise their business whilst managing, developing and engaging a multi-channel claims team in delivering an outstanding claims service to consumers.

You will be responsible for developing and implementing a strategy that ensures claims are dealt with efficiently and effectively and to a very high level of quality in adherence to FCA regulations and service standards.

Through the constant evaluation of processes and procedures, as well as managing headcount and training needs effectively, you will strive to ensure customers receive the highest and fairest levels of service whilst minimising risk and continuously improving.

In order to be considered for this role you will need to be energetic and dynamic, and to have driven operational and cultural change in a multichannel, digital focussed contact centre, as well as having experience of taking ownership for the delivery of KPIs and reporting to both internal and external stakeholders..

Please note candidates without the specified experinence will not be considered.