Customer Experience Lead

Division
Customer Experience

Location
London

Salary
£30,000 - £35,000

Reference
888688

Consultant
Adam Imber
adam@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy which provided permanent, temporary and interim staff within the customer contact market.

We are pleased to be supporting a fast-growing, global tech brand who are using innovation and passion to revolutionise and disrupt the market they are operating in.

Role & Responsibilities:

A newly created role within the business, you will be the primary contact dealing with and resolving any issues that VIP customers may have. We are looking for a Customer Experience lead to take a consultative approach in managing the relationships with and customer care of high profile and VIP members.

Through using your initiative, creativity and taking a personalised, proactive approach you will be promoting engagement and brand loyalty in order to retain and grow high value customers. There is a high level of autonomy in this role allowing you the opportunity to design and create the VIP Customer Experience.

What You Will Need:

* 2+ Years' Experience in a customer support, relationship management or high-end hospitality role

* A professional, detailed approach to customer support, alongside excellent communication skills

* Ability to thrive in a fast-paced, creative and proactive environment

* Flexibility for adhoc international travel and to respond to urgent queries outside of office hours (evenings, weekends)

What You Will Get:

* Opportunity to join an exciting, super cool business that has huge plans for global growth

* Relaxed, vibrant start-up environment in Central London

* Huge opportunities for personal and career development

* £30,000 - £35,000 DOA + Stock Options + Medical and Financial Benefits

* 25 Days Holiday + Generous staff discounts

To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.