Customer Care Advisor - West London

Division
Operations

Location
London

Salary
£11 - £11 per hour

Reference
888690TempCSA

Consultant
Annelien Marcus
annelien@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a returning client in Kensington, West London recruiting for temporary Customer Support Advisors to join the team, working 37.5 hours per week over 5 days. Rota runs Sun - Mon 7am - 3pm or 3pm - 11pm and Sat 7am - 3pm.

Your role is to provide personalised customer service, in a multi-channel environment (email, webmail, livechat, phone) providing first class customer service and first point resolution.

What you'll be doing:

  • Providing quality support by managing customer queries
  • Resolving customer complaints and issues
  • Pro-actively contacting customers regarding deliveries or delays
  • Being the first point of contact for our fleet and partners
  • Working closely with the Operations team to improve the product and customer experience

What you'll need:

  • Customer Services experience, ideally within a logistics based role but not necessary
  • Great verbal and written communication skills
  • Zendesk experience essential
  • It is essential one has resent and least 6 months contact centre experience

Start ASAP for a 3 months plus temp contract.

If this role is of interest, please apply via the link provided for your CV to be considered.