Contact Centre Team Leader

Division
Customer Experience

Location
Home Counties

Salary
£25,280 - £37,920

Reference
888648

Consultant
Annelien Marcus
annelien@contactcentrepartners.com
020 8989 7779

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

CCP is proud to partner up to a multi-national, financial services business as they are looking for a Contact Centre Team Leader within the Front Office Team in central Peterborough.

The role:

  • You must have a background in providing high levels of leadership, as they need a customer focused leader who is used to delivering a great standard of Telephony customer service.
  • As a company they need to meet tight telephony SLA's so will need you to be flexible to help deliver the best service.
  • You will be contracted to work 37.5 hours per week Mon - Fri between 8.30am and 6.30pm.

Salary:

  • £25,280 to £37,920 depending on experience and outcome of the competency-based interview
  • Annual bonus of 10% plus depending on performance
  • Plus benefits

To be considered for this role you MUST:

  • A minimum of 4 years' experience, particularly in a Telephony environment
  • Understanding of financial services distribution, advisory businesses and process
  • An understanding of both wrapped and unwrapped product, pensions and mutual funds are desirable
  • Understanding of platform technology solutions, wrappers and investments
  • Working knowledge of workflow tools
  • Hold IOC/IAQ qualifications
  • Relevant people or business management qualification and experience of Lean Six Sigma desirable

All applicants will be subject to a DBS disclosure (police check), and credit check so please ONLY APPLY IF YOU ARE COMFORTABLE WITH THIS. All associated costs will be covered by our client.