Contact Centre Operations Director
€90,000 - €100,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We are pleased to be working with a large, well-established outsource business who operate on a global scale as they look to appoint a Contact Centre Operations Director into their fast-growing Barcelona based multilingual contact centre.
You will take responsible for the performance and operating of the contact centre, ensuring the consistent delivery of customer service that is of a high quality and high standard in order to exceed client expectations. You will work and manage across departments ensuring the contact centre is operating efficiently and productively utilising data and technology to drive forward strategy and business improvements.
Reporting into the Managing Director you will take budgetary responsible for the operation, identifying and resolving problems, creating best practices and identifying improvements in systems and customer experience. Additionally you will oversee the HR, Recruitment and people management objectives in order to ensure the smooth running of the contact centre.
To be considered for this role you will need significant experience operationally managing a multichannel contact centre at a senior leadership level and be comfortable relocating to Barcelona.
This is a fantastic opportunity to work with some of the world's most dynamic and exciting brands in an energetic and growing business.
In addition to a basic salary of €90,000-€100,000 there is also a generous bonus scheme, private healthcare and financial contribution towards relocation and accommodation.
If this sounds like a role for you apply on the link below for consideration.