Collections Agent x 4
£24,000 - £28,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We are delighted to be working alongside a longstanding client of ours based in the heart of London. Due to progressive growth they are looking for a Collections Agent x 4 to come on board and join their fun and dynamic organisation and really add value. If you have a passion for Credit Control are looking for a fast paced environment to take your career to the next level and where no two days are the same this may be the role for you.
The role of a Collections Agent within this organisation will be responsible for the recovery off debt and assisting customers in resolving arrears by agreeing suitable repayment. Also ensuring excellent customer service is at the heart of everything you do.
The role will entail but not limited to:
- Providing customer support via various modes with missed payments.
- Ensuring each solution is tailored to each specific customer.
- Appropriately identifying customers that may be at risk and escalating to the special report team.
- Identifying any cases that require escalations and your line manager.
To apply for this role, you must have the following:
- Previous experience in Collections/Credit Control is a MUST
- Excellent verbal and written communication skills.
- Knowledge of regulatory guidelines (FCA)
- Strong customer focus
For more information on this role or to be considered please send your CV to