Supplier & Operations Manager
£60,000 - £65,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We are now working with an exciting, innovative and fresh business as they essentially begin a journey of Customer Obsession. With this in mind I am now supporting their search for an Operations & Supplier Manager
Are you someone that has delivered extraordinary operational strategy? Have you led and empowered your workforce, direct reports and line managers from a position of passion and energy?
If so…Keep reading!
To be successful in this highly rewarding and autonomous role you will need to be able to demonstrate your ability in leading a Customer Contact Operation with the utmost amount of stakeholder harmony. Have you orchestrated the day to day running of a contact centre? Have you been responsible for managing continuous improvement?
As well as having internal responsibility you will also be looked upon to be the portal and manager of a third party supplier. Are they carrying the right brand message? Are you ensuring the supplier can keep up with demand in contact? Are they using the right KPI's and SLA's?
If you are able to articulate your expertise in either in house or BPO Operational Leadership this is an opportunity of a lifetime!
For full details and a chat please apply with your CV via the link provided.