Quality & Performance Analyst
Planning & Analytics
£35,000 - £40,000
020 8989 7779
Contact Centre Partners is excited to be supporting a unique and highly innovative business with its recruitment of a Quality & Performance Analyst within their new London-based offices.
The successful candidate will be able to support quality delivery of service to our client's customer base by designing, developing and executing quality and performance-based training material. This will be derived from excel-based datasets which you will be tasked with interpreting and will be used to create viable and detailed training and measurement material for various teams and internal stakeholders.
To be considered for this role; you will possess an analytical mindset and approach to completing tasks; have a strong working knowledge of excel, be able to analyse key performance metrics to help identify root cause, drive operational and process change and create performance SLAs and scorecards to drive improved performance.
You will be highly organised, possess excellent communications skills, be articulate and be confident in your ability to engage with a variety of key internal and external stakeholders.
If you are a strong Data Analyst, Quality Analyst, Performance Analyst or similar, possess excellent excel knowledge, can engage with the most demanding of stakeholders (and survive) and have a great personality too, then please apply now!