Out of Hours Team Manager

Division
Operations

Location
London

Salary
£30,000 - £35,000

Reference
888332h

Consultant
Hazan Beliger
haz@contactcentrepartners.com
020 8989 7779

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ontact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are excited to be working with a new client who are recruiting for an Out Of Hours Team Manager to drive the performance and provide a high level of customer services to all customers.

This is a 40 hour per week contract on a rota basis covering out of hours (5pm-9am) with some day shifts (Some occasional Saturday and Sunday working may be required).

  • The ability to lead and coach a team of CSA's on a daily basis to handle a range of enquiries across three main service areas
  • Ensure that both company and client KPI's and PI's are achieved
  • Take appropriate action to maintain and improve the performance of your team.
  • Provide clear and strong direction to the agents at all times.
  • Encourage & develop team members to their full potential.
  • Attend client meetings where appropriate

Must Have:

  • Call Centre experience at Management level is essential
  • Local Government expereince desired
  • Strong people manager with exceptional interpersonal skills
  • Experience of delivering inbound/outbound call centres at senior level.

Applications will only be considered if you can work between the hours of 1700 - 0900 a