Italian Customer Services & Sales Support Advisor



£19,000 - £19,000


Annelien Marcus
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a returning client recruiting for Customer Services & Sales Support Advisors to join the Day Team working any 5 days out of 7, in a 8 hour shift from 7am to 10pm (1 hour unpaid break) and they will have 2 days off a week.

Your role is to provide personalised customer service, in a multichannel environment providing first class customer service and first point resolution.

Job Overview

  • Delivering an exceptional experience to customers across all contact channels, including telephone, email and social media within our Service Level Agreement times and standards
  • Drive sales by maximising all selling opportunities to provide expert product knowledge
  • Building strong internal and external relationships to improve the customer journey
  • Take responsibility for resolving customer complaints quickly and effectively using the escalation process and turning negative situations into positive solutions
  • Communicating customer feedback to the appropriate teams

Must Have:

  • Excellent written and oral skills in English and Italian
  • Strong negotiation, diplomacy and problem-solving skills
  • Super Motivated with a 'can do' attitude
  • Tech-savvy, understands and embraces new systems, innovations, and technology
  • 6 months contact centre experience

This is a 4 months fixed term contract with a chance to go permanent paying £19,000 (pro-rata).

Call me, Annelien at CCP on 0208 989 7779, for assessment & start dates.