Interim Resource Planning & MI Manager
Planning & Analytics
£400 - £500
020 8989 7779
Contact Centre Partners is currently working closely with our Wiltshire based client as the seek to recruit an Interim Resource Planning & MI Manager for a 6-month assignment.
Our client is undergoing a telephony migration project currently and the incumbent resource planning manager has been seconded as the subject matter expert in this project. As a result, our client is seeking a strong individual to step into this role.
You will oversee a small team of analysts who are responsible for MI, real-time, resource planning and forecasting for a multi-channel inbound and outbound contact centre of c.100FTE.
The planning function is a very manual one at the moment and therefore a strong technical background using excel is a must, although WFM technology experience will be beneficial.
If you are immediately available and fit the above criteria, please contact Lloyd Schaverien at CCP.