Interim Contact Centre Senior Team Manager
£250 - £300
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
I am excited be able to exclusively offer a new 3 month day rate contract to the open market for any Experienced Contact Centre Senior Team Leader that is immediately available.
My client is going through a period of change and restructure. As a result they are looking for somene to lead a team of c12 Advisors. The role is starting out as a contract while the business clearly defines what the future of the role and remit will look like.
This role will see you taking charge of all daily operations and ensuring that a foundation is laid to enhance everything around the customer journey. This is particularly focused on dealing with the uplift in customer experience.
- SLA's & KPI's
- Staff Engagement
- Coaching and Training
- Exceptional Customer Delivery
- Reporting & Feedback to the Head of/Deputise
This means you will have the flexibility to use your previous experience to make a real impact and deliver as you see fit.
This is a small snapshot of an exciting and rare vacancy. For full details please send your CV via the attached link.