Head of Customer Service
£75,000 - £80,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We are now working with an exciting, innovative and fresh business as they essentially begin a journey of Customer Obsession. With this in mind I am now supporting their search for a Head of Customer Service.
Are you someone that has delivered extraordinary customer strategy? Have you led and empowered your workforce, direct reports and line managers from a position of passion and energy?
If so…We need to talk!
To be successful in this highly rewarding and autonomous role you will need to be able to demonstrate your ability and experience in development, implementation and build of Customer Service Operations. You will need to have had covered the entire spectrum of what makes a Customer Journey exceptional from Metrics to NPS, from IVR to coaching and everything else in between.
This is a role that cannot be done any justice on paper…..
…For full details and a chat please apply with your CV via the link provided.