Head of Customer Operations (Asset Recovery)


Home Counties

£75,000 - £85,000


Mark Conway
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to once again be supporting a fantastic client in their search for a Head of Customer Operations (Asset Recovery).

Operating as a Senior Manager within the Customer Operations function and working in partnership with the other Senior Managers across the business, the Head of Asset Management & Legal Services assumes overall responsibility and accountability for all supporting administrative functions concerning our assets and associated legal practices as well as our asset sales and trace capabilities.

This role is responsible for ensuring all the business-critical processes adopted, (some of which will require Legal Services intervention from time to time for our asset recovery and disposal undertakings) are optimised at every opportunity.

All processes adopted must be strategically reviewed on an ongoing basis to ensure practices adopted are best in class whilst protecting our customer outcomes in the spirit of TCF, CONC and FCA guidelines at all times.

This role also involves strategic oversight of several third-party partnerships across the asset recovery, litigation and trace capabilities.

Please click to apply and we will respond to your application ASAP. Thanks, and good luck.