German Speaking Contact Centre Team Leader

Division
Operations

Location
Home Counties

Salary
£28,000 - £30,000

Reference
888882AG

Consultant
Avi George
avi@contactcentrepartners.com
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a returning client within the mid range retail sector, who are on the market for a multi lingual Team Manager who can speak German (priority) as well as a very good level of written and verbal English

You will be managing a team of 8 multilingual agents who cover EMEA via multi channels. The team can cover a wide variety of services including complaints, general enquires and support. You will be responsible for ensuring targets are met and the training and continued development of your team is kept up to date

Experience:

  • Contact Centre Experience
  • Team Management experience of 18months or more
  • Fluent in German

Candidates who can speak two or more of the above will be considered, any candidates who cannot fluently speak the required languages will not be considered