Forecasting & MI Lead (Contact Centre)
Planning & Analytics
£85,000 - £100,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy which provides permanent, interim and temporary recruitment solutions to the customer contact market.
We are delighted to be working with this major telecommunications business based in Zurich, Switzerland as they seek to recruit to a German speaking, Forecasting & MI Lead vacancy.
As the lead, you will take responsibility a team of 5 staff; some of which work outside of Zurich and you will work closely with other key leaders within the business.
The planning function overall is a sizeable one which is made up of resource planning, forecasting, scheduling, reporting, analytics, real time and ICT (IVR, routing etc). Together they look after the multi-channel contact centre operation which consists of approximately 1000FTE.
This role will see you work very closely with the data warehousing team, so experience in this area would be beneficial as will working knowledge of Qlikview.
For more information or to apply for this role, please contact Lloyd Schaverien at Contact Centre Partners.