Forecasting & Capacity Planning Analyst
£38,000 - £38,000
020 8989 7779
Contact Centre Partners are looking for a Forecasting & Capacity Planning Analyst to join a thriving, well-established and instantly recognisable brand for their contact centre operation.
You will work as part of a busy resource planning team with a primary responsibility for the day-to-day running of our client's real-time activity as well as supply & demand forecasting for mid and long-term plans.
The forecasting & capacity planner will analyse historical forecast data and support the scheduling team by highlighting call patterns to enable correct business decisions are made
To be considered for this role you will possess a high degree of analytical knowhow across a multi-channel operation, be an advanced user of excel and have experience of WFM technology; ideally Impact 360 or Teleopti.