Forecasting & Capacity Planning Analyst

Division
Operational Support

Location
Home Counties

Salary
£38,000 - £38,000

Reference
LSD005

Consultant
Mark Conway
mark@contactcentrepartners.com
020 8989 7779

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Contact Centre Partners are looking for a Forecasting & Capacity Planning Analyst to join a thriving, well-established and instantly recognisable brand for their contact centre operation.

You will work as part of a busy resource planning team with a primary responsibility for the day-to-day running of our client's real-time activity as well as supply & demand forecasting for mid and long-term plans.

The forecasting & capacity planner will analyse historical forecast data and support the scheduling team by highlighting call patterns to enable correct business decisions are made

To be considered for this role you will possess a high degree of analytical knowhow across a multi-channel operation, be an advanced user of excel and have experience of WFM technology; ideally Impact 360 or Teleopti.