Customer Service Team Leader

Division
Operations

Location
South West

Salary
£25,000 - £28,000

Reference
888256

Consultant
Hazan Beliger
haz@contactcentrepartners.com
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a returning client based in Swindon Customer Service Support Team Manager. You will be responsible for 8-10 agents on the front line with the aim of first line resolution via multi-channels.

Role Summary:

  • To take full accountability for the day to day delivery of the Service Support Team Advisors
  • To manage individual/ team performance and behaviours
  • Input of process improvement and analysing trends to improve service through all channels
  • To provide Operational Data and insight to the CSD Management Team daily

Experience required

  • 2 years minimum experience as a Team Leader in a Contact Centre environment
  • Managed a team of 10 or more agents
  • Proven track record of reducing attrition and enhancing performance
  • Experience working in a fast paced, first point of contact environment

If this role is for you please apply for your CV to be shortlisted for consideration