Customer Service Executive - Contact Centre Exp

Division
Operations

Location
Home Counties

Salary
£21,000 - £21,000

Reference
888445

Consultant
Hazan Beliger
haz@contactcentrepartners.com
020 8989 7779

Apply Now

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a retuning client who are based in Watford. They are on the market for a Customer Service Executives to join an inbound based team who will be multiskilled across, Email, Live Chat and Telephone. This is a regulated environment so being able to work to regulations and frameworks is important.

We are looking for a customer service eccentric who goes above and beyond for the customer. You will be dealing with a variety of customer queries from complaints to general questions

Job Overview but not limited to:

  • Updating the CRM system with call notes following every customer interaction.
  • Supplying necessary documentation as requested.
  • Ensuring that all customers meet legal requirements
  • Keep customers fully informed at all times.
  • Ensure if they are promised a return call/email that this is done.
  • Prioritise work according to defined service level agreements and the effect on the business.
  • Maintaining documentation and information

Skills/Qualifications:

  • Contact Centre Experience
  • Experience working within a regulated environment. Preferred sectors Finance or Payroll
  • Must be flexible in working approach
  • Team Player and Quick thinker

Working Hours:

Monday - Friday 0800 - 2000 (37.5hour week)

Saturday 0900 - 1200 (1 in 4 and paid as overtime)