Customer Service Advisor - Outbound Call Centre

Division
Operations

Location
Home Counties

Salary
£11 - £11

Reference
888WareBook2

Consultant
Annelien Marcus
annelien@contactcentrepartners.com
020 8989 7779

Apply Now

ontact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

Several Customer Service Advisors are needed for our client's contact centre in Ware, Hertfordshire.

You will be responsible for outbound call activity to customers requesting a call back as you will be making appointments for engineers to install a free product in a customer's home. NO SALES involved!

Role Details:

  • Start ASAP for the next 8 - 12 weeks (permanent opportunities to the best candidates available),
  • Office hours are Mon to Fri (shift 8 - 4.30 or 11.30 - 8) and Sat (9 - 5.30) with one day back in lieu,
  • One will be required to work 37.5hrs per week,
  • Pay is £11 per hour Gross (before deduction such as Tax and NI's etc.) paid via Umbrella company,
  • One must be happy to handle high volume of calls daily (+- 60 calls / day).

To be successful you must demonstrate the following skills in order:

  1. One must be punctual, and reliable,
  2. Friendly but professional manner with ability to deliver outstanding customer service,
  3. Demonstrate a clear, professional, and articulate phone manner,
  4. Strong level of spoken and written English, with excellent communication skills,
  5. One must have at least 12 months experience within a contact centre environment,

If this role is of interest, please apply via the link provided for your CV to be considered and to discuss the role in finer detail.

Due to high volume applications we will not be able to consider anyone without any relevant contact centre experience in the past 12 months!