Customer Service Advisor - Inbound

Division
Operations

Location
Home Counties

Salary
£11 - £11

Reference
888RICKCSA

Consultant
Annelien Marcus
annelien@contactcentrepartners.com
020 8989 7779

Apply Now

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

Several Customer Service Advisors are needed for our client's contact centre in Rickmansworth, Hertfordshire.

You will be responsible for inbound call activity from customers, and thus we are really looking for those that understand what it takes to answer a high volume of calls per day.

Role Details:

  • Start ASAP for the next 8 - 12 weeks (permanent opportunities to the best candidates available),
  • Office hours are Mon to Fri (shift 8 - 4.30 or 11.30 - 8) and Sat (9 - 5.30) with one day back in lieu,
  • One will be required to work 37.5hrs per week,
  • Pay is £11 per hour Gross (before deduction such as Tax and NI's etc.) paid via Umbrella company,
  • One must be happy to handle high volume of calls daily (+- 60 calls / day)
  • Dealing with payments, bill queries, meter readings etc.

To be successful you must demonstrate the following skills:

  • Demonstrate a clear, professional, and articulate phone manner,
  • Friendly but professional manner with ability to deliver outstanding customer service,
  • One must be punctual, and reliable,
  • One must have at least 12 months experience within a contact centre environment,
  • Strong level of spoken and written English, with excellent communication skills,

If this role is of interest, please apply via the link provided for your CV to be considered and to discuss the role in finer detail.

Due to high volume applications we will not be able to consider anyone without any relevant contact centre experience in the past 12 months!