Customer Insight Analyst
Planning & Analytics
£40,000 - £40,000
020 8989 7779
Contact Centre Partners is excited to be supporting a unique and highly innovative business with its recruitment of a Business Operations / Customer Insight Analyst within their new London-based offices.
The successful candidate will have total responsibility for providing data led insights to key stakeholders across the operational function which will support the delivery of a world class customer experience to all customers via continuous improvement.
You will act as the subject matter expert for 'all things data' and be proficient in the use of excel. You will have the ability to analyse and interpret customer focused data which will help drive operational efficiency and ensure that multiple, ongoing customer focused projects are delivered against within timeframe.
Key personal attributes required are:
- Strong organisational skills with the ability to manage multiple projects simultaneously
- Operate with the highest-level attention to detail at all times
- Ability to effectively engage with key internal stakeholders of all levels
- Reliability, punctuality, efficiency
- Ability to work independently
If you are an experienced business analyst, MI analyst, data analyst or customer insight analyst who is highly customer-centric and innovative in your approach to work, then please get in touch now!