Customer Experience Specialist

Division
Customer Experience

Location
London

Salary
£26,000 - £26,000

Reference
888520

Consultant
Jade Branford
jade@contactcentrepartners.com
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a exciting company which specialises in its sector who are recruiting for a Customer Experience Specialist. With this role you will be making a change at the way this industry is looked at.

Job overview, but not limited to:

  • Answering customer calls, emails, social media outlets
  • Prioritising and responding to all queries
  • Problem solving to reduce customer issues
  • Adding value to the growth of the company as a whole

To be successful:

  • Energy industry experience is required
  • Excellent communication skills
  • Able to spot trends in customer queries and proactively resolve