Customer Care Team Manager

Division
Customer Experience

Location
South East

Salary
£25,000 - £25,000

Reference
888551

Consultant
Jade Branford
jade@contactcentrepartners.com
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a rapidly growing company who are looking for a Customer Care Team Manager. With this role you will build, train , support and develop a high performing team of customer service agents.

Job overview, but not limited to:

  • Ensure the team is delivering high performance and quality customer care
  • Supporting and coaching a team
  • Regular team meetings on ways to improve services to customers
  • Monitoring and controlling the progression of any unresolved customer issues

To be successful:

  • People management experience
  • Contact centre experience desired
  • Resilient