Customer Care Team Manager
£25,000 - £25,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We are delighted to be working with a rapidly growing company who are looking for a Customer Care Team Manager. With this role you will build, train , support and develop a high performing team of customer service agents.
Job overview, but not limited to:
- Ensure the team is delivering high performance and quality customer care
- Supporting and coaching a team
- Regular team meetings on ways to improve services to customers
- Monitoring and controlling the progression of any unresolved customer issues
To be successful:
- People management experience
- Contact centre experience desired