Contact Centre Quality Manager
£40,000 - £45,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
Once again we are delighted to be working a brilliant business going through a considerable period of change and transformation.
On this occasion we are recruiting for a Contact Centre Quality Manager.
It is an exciting time to be working in the Customer Operations team as our cleint continues on their journey to being a leading business within its sector. They are committed to being here for customers and we know it is not just what we do but how we do it and they are investing in their operational business and investing in our people that deliver what matters most to their customers.
In this role you will be responsible for delivering the strategic quality framework, leading a team of Quality Partners with ownership of driving and embedding our framework into the heart of our business and ways of working, whilst collaborating effectively with our wider support teams and stakeholders. We are looking for someone who is committed to making a positive difference, driving a cultural and performance change.
The Quality teams role is to ensure the quality of our customer experience delivered across all service providers meets the company standards. The client are committed to driving high performance teams and delivering a service that is innovative, engaging and delivers impactful interventions based on actionable insight. They want to deliver outstanding customer service and get it right first time; this is a critical role to help deliver that outcome.
If you are interested in this opportunity please apply online and Mark Conway at Contact Centre Partners will respond to your application ASAP.
We anticipate a large response for this role so please bear with us as we process all applications.