Contact Centre Operations Manager
£50,000 - £55,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We started working with this particular client about 12 months ago and so far they are enjoying some much deserved and rapid growth both in head count and market share.
As a result we are now supporting their search for a Contact Centre Manager (CCM). Ideally an experienced individual with previous exposure to FTEs of 150+.
You will take on full operational responsibility for the team and have full control over all aspects of SLA's and customer experience/journey outcomes.
Running a small line of direct reports you will be the drive, motivation and passion behind ensuring that through everything the centre does the customer is ALWAYS at the heart of it.
For full details please apply via the link provided.