Contact Centre Manager
£33,000 - £38,000
020 8989 7779
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.
We are delighted to be working with a brand new exciting client who is looking to recruit a Contact Centre Manager for their contact centre based in Wandsworth.
You will be responsible for a small team that cover customer service and retentions for a subscription based company. This company is up and coming in the market and gains 1000 new subscribers per week.
Overview of role but not limited to:
- Training, Coaching, and development of staff
- Setting targets to drive performance
- Performance management including HR matters
- Provide reporting to senior management and Quality Assurance
- Plan and manage resources to ensure the business runs efficiency
- 3 yearsâ€™ experience in a management role ESSENTIAL
- Able to work of own initiative
- Contact Centre Experience ESSENTIAL Â
If this role is of interest please apply through the link provided for your CV to be shortlisted