Contact Centre Manager

Division
Operations

Location
London

Salary
£33,000 - £38,000

Reference
888304

Consultant
Hazan Beliger
haz@contactcentrepartners.com
020 8989 7779

Apply Now

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a brand new exciting client who is looking to recruit a Contact Centre Manager for their contact centre based in Wandsworth.

You will be responsible for a small team that cover customer service and retentions for a subscription based company. This company is up and coming in the market and gains 1000 new subscribers per week.

Overview of role but not limited to:

  • Training, Coaching, and development of staff
  • Setting targets to drive performance
  • Performance management including HR matters
  • Provide reporting to senior management and Quality Assurance
  • Plan and manage resources to ensure the business runs efficiency

Must have:

  • 3 years’ experience in a management role ESSENTIAL
  • Able to work of own initiative
  • Contact Centre Experience ESSENTIAL Â

If this role is of interest please apply through the link provided for your CV to be shortlisted