Contact Centre Collections Manager


South West

£40,000 - £50,000


Avi George
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

I am now supporting a client in their search for a Collections Manager. This piece of Recruitment is due to an expansion and continuous improvement project that has led to steady growth.

As the Collections Manager you will sit inside the CS Dept. and have full operational responsibility within.

  • You duties will include but may not be limited to:
  • Owning the overall performance against targets for collections.
  • Manager relationships with 3rd party debtors
  • Improve use and visibility of CRM
  • Solid Stakeholder Management
  • Manage and review all department KPI's & SLA's.
  • Manage and Lead as a Brand Ambassador

To be successful you must come from a contact centre environment and have direct experience within the collections division. It would also be advantageous if you were coming from a strong utility background.

For full details and to apply for this rewarding vacancy please use the link provided to apply.