Complaints Handler



£20,000 - £25,000


Rosie Griffin
020 8989 7779

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Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are delighted to be working with a growing, global brand who is looking for a highly experienced Complaints Handler.

You must be motivated, highly organised and have a passion for the travel industry. You will be working alongside the Customer Care Manager dealing with high level and complex customer complaints by telephone and written correspondence.

You will be:

  • Primary point of contact for customer complaints
  • Problem solving any guest queries and issues
  • Monitor customer feedback and escalate if appropriate
  • Be customer focused and ensuring excellent customer service
  • Be point of contact & knowledgeable of all products.

You must have:

  • A professional telephone manner and strong written communication skills
  • Have a good eye for detail and be self-motivated with a 'can do' attitude
  • You should be able to demonstrate multi-tasking, organisational skills and the ability to work hard in a busy fast-paced environment during peak season
  • Highly organised with strong admin skills (min 1 years office based experience)
  • You must have experience of dealing with complex complaints by writing.

In return, my client is offering a basic salary of £22,000 - £25,000 + benefits.