Back Office Agent (Operational Support)

Division
Operations

Location
West Midlands

Salary
£17,500 - £17,500

Reference
888528b

Consultant
Adam Imber
adam@contactcentrepartners.com
020 8989 7779

Apply Now

Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact.

We are currently working with a growing business located in Birmingham City Centre which is looking to recruit an additional Back office agent to offer first class operational support for their contact centre operation.

Job Details:

  • You will work as part of a Monday to Friday rota team (plus 1 Saturday morning per month) dealing with operational support within this busy contact centre.
  • The role requires strong communicators who can work timely and efficiently to offer great customer service to customers and suppliers internally and externally.
  • A reasonable level of computer literacy is required to support with reporting and database maangement

To be considered for these roles (Non-negotiable):

  • You will have strong customer contact skills gained in either a face-to-face or contact centre environment,
  • Be an inclusive team player who is confident to undertake tasks using their own initiative.
  • Committed
  • Punctual
  • Professional
  • Reliable
  • Organised
  • Can-do and flexible attitude
  • Positive Persona

What you will get:

  • £17,500 per annum
  • 15% performance bonus
  • 25 Days Holiday + 8 Bank Holidays
  • Perkbox Discounts
  • Pension etc.
  • Fun working environment with casual dress code

If this role is of interest, please apply via the link provided for your CV to be considered.