CCP supports our amazing candidates and clients within our specialist Divisions, working across the following three role types:

Permanent

Self-explanatory; recruiting for our clients when they are looking for long-term permanent additions to their business.

Interim

Day rate contracting; when our clients are looking for interim expertise to support short-to-medium-term projects.

Temporary

Hourly rate staff; a contact centre’s FTE can fluctuate regularly and we can support with these short-term requirements.

The specialist divisions we have at CCP all relate to recruitment within the customer contact space; more info can be found below…

Operations

Operational contact centre recruitment is our specialty.

ops@contactcentrepartners.com

Advisors

Multi-channel front-line staff across customer service, sales, etc.

> £25,000

Management

Operational Team Leaders, Contact Centre Managers, etc.

£25,000 – £50,000

Senior Management

Operational people leadership roles, at ‘Head of’ level.

£50,000 – £75,000

Executive Search

Placing the leaders who shape the landscape in our world.

exec@contactcentrepartners.com

Executive Search

Strategic ‘Head of’, VP, D or C level senior leadership roles.

£75,000 +

Operational Support

A contact centre can’t operate effectively without it’s support functions.

opssupport@contactcentrepartners.com

Training

Quality

L&D

Vendor Management

Business Development

Social Media

Change & Transformation

Our industry is constantly evolving, and we help our clients keep up.

change@contactcentrepartners.com

Project Management

Process Improvement

Implementation

Planning & Analytics

The wonderful world of Resource Planning and Workforce Management.

planning@contactcentrepartners.com

Resource Planning

Capacity Planning

Reporting

Real-Time

Forecasting

Scheduling

Telephony

Business Analytics

MI & Data Analytics

Customer Experience

Helping our clients map out their customer journey to improve CX.

cx@contactcentrepartners.com

Customer Experience

Customer Journey

Customer Insight

Interims

Professional contractors who add massive value to our clients’ operations.

interims@contactcentrepartners.com

Operations

Executive

Operational Support

Change

Planning & Analytics

Customer Experience

Temps

Supplying experienced, high quality and reliable temp staff across the UK.

temps@contactcentrepartners.com

Advisors

Admin Staff

Team Leaders

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For more information give us a call; we’d love to have a chat.